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Healthcare

Illustrative scenario — not a verified customer story

42 clinics, one intake QR — forms and wait times without reprints

Multi-site clinic network (42 locations)

42

Clinics

84

Intake QRs

12

Form updates / quarter

6

Reprint runs avoided

Challenge

Each clinic printed new reception QR stickers whenever intake forms or COVID screening policies changed. Compliance required consistent messaging, but print vendors shipped updates on different schedules.

Solution

HQ deployed one dynamic QR per waiting area, grouped by region in campaign batches. Intake forms, insurance PDFs and telehealth links update centrally. Schedule routing shows after-hours urgent-care options automatically.

Results

  • Eliminated six planned national sticker reprints in the first year.
  • Patients completed digital intake 18% faster with stable QR placement at check-in.
  • Regional ops monitor scan volume to staff front desks during flu season peaks.
Policy changes used to mean a sticker order for every lobby. Now compliance updates a URL once and all 42 sites match.
Director of patient experience