Refund Policy
Last updated: July 2026
Overview
This Refund Policy explains how refunds work for paid QRbanner subscriptions. Payments are processed by Paddle.com, our authorized reseller and Merchant of Record. Refunds are issued back to the original payment method through Paddle.
14-day refund window
You may request a full refund within 14 days of your initial purchase or renewal charge. After this window, payments are generally non-refundable, though we review every request in good faith.
Eligible for a refund
- Your first purchase of a paid plan within the last 14 days.
- An accidental or duplicate charge.
- A renewal charged within the last 14 days that you did not intend to keep.
Non-refundable
- Charges older than 14 days or partially used billing periods beyond the refund window.
- Accounts suspended or terminated for violating our Terms of Service.
How to request a refund
Email us at support@qrbanner.com with the email address on your account and your Paddle order or invoice number. We aim to respond within 2 business days and process approved refunds via Paddle promptly.
Cancelling your subscription
You can cancel anytime from your account settings. Cancelling stops future renewals; see our Pricing page for what happens to your plan after cancellation.
Merchant of Record
Paddle.com Market Ltd is the Merchant of Record for all QRbanner orders. This means Paddle handles payment processing, billing, tax and refunds. Your card or bank statement may show a charge from Paddle.