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Enterprise Overview — Security & SLA
Summary for procurement, IT and security review. Use Print → Save as PDF in your browser.
Authentication & SSO
- Google OAuth and email/password sign-in
- Team invites via email
- Self-serve SAML 2.0 in Settings → Team (Business plan)
- Session cookies with secure flags
Security practices
- TLS 1.2+ for all traffic
- API keys stored as hashes — never shown twice
- Per-key rate limits and optional IP allowlists
- Password-protected QR codes and scan limits
- Regular dependency updates
Service level
- 99.9% monthly uptime target for production scan and dashboard endpoints
- Public status monitoring
- Scheduled maintenance announced in advance
- Assigned CSM and support tier for qualified enterprise workspaces (visible in Settings)
- Enterprise contracts: P1 critical incidents target response within 1 business hour; P2 within 4 business hours
Procurement checklist
- Paddle billing with invoice history
- Cancel anytime — codes remain scannable
- Data export via API and dashboard
- Security questionnaire, BAA discussion and signed DPA via Trust Center form
- Published DPA summary and sub-processors list